Frequently Asked Questions

You can easily place an order by selecting your desired product, adding it to your cart, and completing the checkout form with your name, phone number, WhatsApp number, address, and email. Once submitted, we’ll confirm your order via WhatsApp.

For most Cash on Delivery (COD) orders, we request a small advance payment to confirm your order and avoid fake bookings. Our team will contact you via WhatsApp for confirmation and payment instructions.

We use WhatsApp to confirm your order, share updates, and ensure smooth communication. It helps us serve you better and faster.

Delivery usually takes 2–5 working days, depending on your location. We will share a tracking number once your order is dispatched.

Delivery charges may vary depending on the product size and location. Standard delivery charges will be shown at checkout or shared during WhatsApp confirmation.

Yes, if your order hasn't been dispatched yet. Please contact us as soon as possible on WhatsApp to make changes or cancel.

Yes, we accept returns/exchanges only if the product is damaged, defective, or incorrect. You must report the issue within 24 hours of receiving the item, along with clear pictures.

No. We do not collect or store any bank details. All payments are made through secure platforms or cash on delivery.

Yes! If you want to sell your products with us, visit our 'Become a Vendor' section and fill out the form. Our team will get in touch with you.

You can reach us via:

WhatsApp: +92-311-4111011

Email: elegancyeshop@gmail.com