Submit & Dispute

At Elegancy Shopping Store, customer satisfaction is our top priority. If you’ve received a product that is damaged, incorrect, defective, or not as described, you have the right to submit a dispute for resolution.

🚩 When to Submit a Dispute

  • You received the wrong item
  • The product is damaged or broken
  • The product is not as shown or described
  • Your order was not delivered within the expected time

📝 How to Submit a Dispute

To help us resolve your issue quickly, please provide:

  • Your Name
  • Order Number
  • WhatsApp Number or Email
  • Issue Description
  • Photos or Videos of the product (if applicable)

📧 Send the above details to: elegancyeshop@gmail.com

📱 Or contact us via WhatsApp: +92-311-4111011

📅 Dispute Timeframe

Please submit your dispute within 24–48 hours after receiving your order. Disputes submitted late may not be eligible for return or compensation.

🔄 Resolution Process

  • Our support team will review your dispute within 24–48 hours
  • If your claim is valid, we will offer a replacement, exchange, or refund
  • We’ll stay in contact with you throughout the process via WhatsApp or email

🤝 We're Here to Help

Our goal is to make sure you're satisfied with every purchase. If something goes wrong, don’t worry — we’ll do our best to fix it.