Online Shopping Support

At Elegancy Shopping Store, your satisfaction is our priority. Our Customer Support Team is here to help you at every step of your online shopping journey — from placing an order to delivery and after-sales assistance.

🛒 What We Help With

  • ✅ Order Assistance

    Help with placing or modifying orders
    Order confirmation and tracking updates
    Support for COD (Cash on Delivery) and advance payment process

  • ✅ Product Inquiries

    Product details and specifications
    Availability of items
    Size, color, or variation questions

  • ✅ Delivery Support

    Delivery time and status updates
    Late or missing delivery issues
    Shipping charges and courier information

  • ✅ Returns & Complaints

    Reporting damaged, defective, or wrong products
    Return and refund guidance
    Complaint resolution within 24–48 hours

  • ✅ General Help

    Account-related issues
    Vendor inquiries
    Policy explanations

💬 How to Reach Us

WhatsApp Support: +92-311-4111011

Email: elegancyeshop@gmail.com

Support Hours: 10:00 AM – 8:00 PM (Mon–Sat)

💡 Quick Tips

  • Always share your Order Number when contacting support.
  • For faster service, use WhatsApp with screenshots (if needed).
  • Please allow up to 24 hours for a complete response.